If you plan to see the internal medicine specialist or board certified surgeon, yes, we require a referral and records on file from your primary care veterinarian before we can schedule your appointment.
We don’t take appointments for the ER service, but we do ask that you call ahead. Because we sometimes see very critical patients, or many patients at one time, we occasionally have long waits for stable patients to be seen by the doctor and want you to be aware of the wait before you show up.
No, we do not carry vaccines, do routine vet visits, complete spays and neuter surgeries, or do dentals. Please contact your general practice for these routine procedures.
In short, no, all payment is due at time of service. We do accept Care Credit and Scratchpay as ways of helping finance your pet’s vet visit. Visit the “Payment Options” tab to apply and find out within minutes if you’re approved.
Cash, Credit Card (Visa, Mastercard, Discover, American Express), Care Credit, Scratchpay
No, we do not see wildlife and cannot advise you on how to care for the wildlife at home. Please contact your local animal care and control or wildlife rehabilitation center for assistance.
Generally no. We do have some ER doctors that will see these pets on a case by case basis, but it is always best to call ahead and ask before just showing up.
No, we are here is a back-up vet to your regular vet in emergency situations, after hours from your regular vet, on the weekends, or holidays. We don’t have access to your records from their system nor do we have a way of reaching your regular vet after their normal business hours.
No, if a doctor at our facility has not physically examined your pet, it is illegal to prescribe your pet medication, even if prescribed by your family veterinarian. In order for a DVM at our facility to prescribe your pet medication, you must have had a same day exam from the attending doctor.
Absolutely! We welcome check-up calls but do ask that you be mindful and avoid excessive calling. Time a nurse or doctor spends on the phone is generally time taken away from treating our hospitalized patients.
We ask that you leave these personal items at home to avoid them being soiled or lost. We have plenty of blankets and towels to make a cozy space for your pet in their kennel. BVS+AE is not responsible for any personal item that is left with your pet and lost or soiled within the hospital.
In human and veterinary medicine, triage involves assessing each patient’s condition on arrival to determine which patients need immediate medical attention. The goal and purpose of triaging is to identify and treat any immediate and life threatening conditions first.

Our emergency team will get a quick history of what happened from you and do a quick evaluation of your pet’s vital signs, comfort level, and overall stability. If the “TPR” or “temperature-pulse-and respiration” is abnormal, or the triage staff feels as though your pet is painful or unstable, a doctor will be notified as soon as possible so treatment can begin. This may include starting immediate therapy or diagnostics as the doctor sees necessary and will be discussed with you.

This evaluation is critical for appropriate prioritization of care for your pet and other critical animals, and can facilitate life-threatening conditions to be identified so treatment can be started as soon as possible.

If your pet is categorized as unstable, our staff will keep them in the treatment area, allowing for quick judgment and prompt treatment as needed.  We will update you as soon as possible on your pet’s condition and the doctor will speak to you as soon as they are able.  Please keep in mind that there are often multiple patients being assessed and treated at the same time, but know that priority is always given to the most critical patients first.

There are other critical patients and often procedures ongoing in the treatment area with various medical supplies and IV lines that are a safety hazard for untrained staff. Therefore, it is protocol for owners to stay in the front for their personal safety and to ensure proper patient care.