What to Expect at an Appointment
Knowing what to expect during your initial appointment will help make the experience more enjoyable for both you and your pet.
When you arrive for your appointment, please call our office to let us know you have arrived and our staff will provide instructions.
Meet Your Board-Certified Specialist
Our expert team will review your pet's history and issues. You can ask us any questions you need.
Examination, Diagnosis & Treatment
We will give you a diagnosis and treatment options after we have assessed your pet. Your veterinarian will collaborate with you to develop a treatment strategy for your pet.
We want to ensure that cost is not a barrier to your pet getting the care they need and deserve. We are pleased to accept both Carecredit and Scratchpay as financing options to alleviate your financial concerns.
Our Pet Care Philosophy
When special medical care is required, we act as an extension of your primary care veterinarian. We are proud to serve pet owners and veterinarians in Lexington by offering advanced-level services and procedures that are not typically available in family practice.
To provide the best course of treatment for your pet, we will collaborate with your family veterinarian and our network of specialists.
Payment & Financing
We'll assist you in navigating our payment and financing options at Bluegrass Veterinary Specialists + Animal Emergency in Lexington so you can focus on getting your pet the care they require.
- What types of payment options are available?
Payment is due in full at the time of service or discharge of your pet. We accept Visa, MasterCard, Discover, and American Express. We do not accept checks.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
Before we treat your pet, we will give you a good-faith estimate of the cost of our services; however, unforeseen circumstances may occur that affect your final bill.
Before any further treatment, we will always discuss our written estimate with all clients before they leave our facility, and we will require a deposit based on our estimate.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial exam fee as well as any diagnostics or treatment that you agree to for your pet's care. This fee is payable at the time of service.
A deposit is required upfront for additional hospitalization or diagnostics, with full payment due when your pet is discharged.
- What are the fees associated with an emergency visit?
All emergency examinations require a deposit payment. After the staff and doctors examine your pet, you will be given an estimate for treatment to help you decide on a treatment plan.
A deposit is required upfront for additional hospitalization or diagnostics, with the remaining balance due upon your pet's discharge.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.